Shipping
Shipping & Tracking
When can I expect my order to be delivered?
We aim to ship all orders within 1-2 business days of the order being placed. During sales and holiday periods, additional processing time may be required.
Once your order has shipped:
- Standard delivery typically takes 3-8 business days but may take up to 11 business days during busy periods.
- Express delivery takes 2-5 business days.
- International delivery may take up to 4 weeks.
If you have specific questions about your order, please email orders@alphabbqwear.com, and our Customer Care team will be happy to assist!
Why isn't my tracking number working?
It can take up to 72 hours for tracking updates to appear after an order has shipped. If 72 hours have passed and you still do not see tracking updates, email orders@alphabbqwear.com, and we’ll look into it for you.
Can I change my shipping address?
Once an order has shipped, we are unable to edit the address or redirect the package. Please double-check your shipping address at checkout before completing your order.
If you need assistance, contact orders@alphabbqwear.com.
Can I change the shipping method of my order?
We cannot make changes to the shipping method after an order is placed. Please select your preferred shipping method during checkout.
My order says "delivered," but I haven't received it!
Sometimes, parcels are marked as delivered but may take a few more days to arrive. If your order status says “delivered” but you haven’t received it, please contact orders@alphabbqwear.com so we can help investigate.
My order was marked as "Return to Sender." What do I do?
Orders may be returned to us due to issues like an incorrect address or failure to claim the package. Unfortunately, we cannot reroute orders marked as "Returned to Sender."
If this happens, email orders@alphabbqwear.com for further assistance. Please note that shipping fees are non-refundable.
Which carriers do you ship with?
We ship with major carriers, including USPS, FedEx, UPS, and DHL Express.
If you have questions about your order or tracking, contact orders@alphabbqwear.com.
Which countries do you ship to?
We currently ship to a variety of international destinations. For the complete list of countries, please visit our shipping policy page.
Please note that shipping fees and any additional import/custom fees are non-refundable.
Returns & Exchanges
What is your return policy?
If you are not completely satisfied with your purchase, we accept returns for unused, unworn, and unwashed items in their original packaging within 30 days of delivery.
To initiate a return, email orders@alphabbqwear.com with your order number and details of the item(s) you wish to return.
Please note:
- Refunds will be issued to your original payment method.
- Shipping fees are non-refundable.
- Sale and clearance items are final sale and cannot be returned.
How do I exchange an item?
At this time, we do not offer direct exchanges. If you'd like a different size or item, please return your original purchase and place a new order.
What do I do if my order is incorrect or damaged?
If you received a defective, damaged, or incorrect item, please email orders@alphabbqwear.com within 7 days of delivery. Be sure to include your order number, a description of the issue, and photos if applicable. We’ll make it right!